Coverage That
Works as Hard as You Do.

We’re here to assist you with any questions or concerns. Whether you need a quote, more information, or support with your policy, don’t hesitate to reach out—we’ll get back to you as soon as possible.

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Hometown Insurance Agency
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Hometown Insurance Agency
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FAQ

How can I make a payment on my policy?

You can make a payment online through our [Billing & Payments Portal], by phone, or by mailing a check. Visit our Billing & Payments page for full options.

How do I file a claim?

Medicare is a federal program mainly for people 65 and older (or younger with certain disabilities). Medicaid is a state and federal program that helps people with limited income and resources, regardless of age.

How do I request an insurance certificate?

Medicare is a federal program mainly for people 65 and older (or younger with certain disabilities). Medicaid is a state and federal program that helps people with limited income and resources, regardless of age.

What should I do if I lose my insurance ID card?

Medicare is a federal program mainly for people 65 and older (or younger with certain disabilities). Medicaid is a state and federal program that helps people with limited income and resources, regardless of age.

How long does it take to process a certificate or ID card request?

Medicare is a federal program mainly for people 65 and older (or younger with certain disabilities). Medicaid is a state and federal program that helps people with limited income and resources, regardless of age.

How do I update my address or policy information?

Medicare is a federal program mainly for people 65 and older (or younger with certain disabilities). Medicaid is a state and federal program that helps people with limited income and resources, regardless of age.

Can I access my policy documents online?

Medicare is a federal program mainly for people 65 and older (or younger with certain disabilities). Medicaid is a state and federal program that helps people with limited income and resources, regardless of age.